We respect your privacy and prioritize the protection of your personal data. This Privacy Policy explains what data we collect, how we use and protect it, and what rights you have under the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).
1. What Data Do We Collect?
We may collect the following categories of personal data:
- Identification data: Name, surname, phone number, email address.
- Booking data: Service appointments, visit history.
- Payment data: Transaction processing (we do not store your card details; they are handled by secure payment providers).
- Technical data: IP address, cookies, browser details, device type, language preferences.
- Health-related data (with your consent): Allergies, contraindications, treatment preferences.
2. How Do We Use Your Data?
We process your personal data for the following purposes:
- Providing and improving our services.
- Managing bookings and client appointments.
- Sending notifications about bookings, updates, and special offers.
- Ensuring security and preventing fraud.
- Analyzing user behavior to enhance website functionality.
- Complying with legal obligations (e.g., tax regulations).
3. Legal Basis for Processing Data
We process your data only on legal grounds, including:
- Your consent (e.g., for newsletter subscriptions).
- Contract execution (service provision).
- Legal obligations (e.g., accounting, regulatory compliance).
- Legitimate interests (e.g., improving services, preventing fraud).
You may withdraw your consent at any time by contacting us.
4. Data Sharing with Third Parties
We do not sell or share your data, except when necessary for:
- Service fulfillment (e.g., payment processing, email notifications).
- Legal compliance (e.g., regulatory authorities).
- Protecting our rights (e.g., legal disputes).
All partners comply with GDPR and FADP standards.
5. Data Storage and Security
We retain your data only for as long as necessary for the stated purposes. Your data is protected through:
- Encryption and secure storage.
- Limited employee access.
- Regular security updates.
Once the retention period expires, your data is deleted or anonymized.
6. Your Rights
Under GDPR and FADP, you have the right to:
✅ Access – request what data we store about you.
✅ Correction – update incorrect information.
✅ Deletion (“right to be forgotten”) – request data removal.
✅ Restrict processing – under certain conditions.
✅ Data portability – receive a copy of your data.
✅ Object – refuse data processing for marketing purposes.
To exercise your rights, contact us (details below).
7. Cookies and Tracking Technologies
We use cookies to:
🍪 Improve website functionality.
🍪 Personalize content.
🍪 Analyze visitor behavior.
You can manage cookies in your browser settings.
8. Contact Information
If you have any questions regarding data processing, please contact us:
📍 Wonder Universe
📧 Email: info@wonderelements.ch
📞 Phone: +41762177649
📍 Address: Bahnhofstrasse 65, 6312 Steinhausen
If you believe your rights have been violated, you may file a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or the relevant EU Data Protection Authority.
